It’s easy to talk about giving customers a consistent, quality experience across all your physical and digital channels. Not so easy to achieve. It requires a deep understanding of technology and the retail business, and an appreciation of how to simplify the complexity end-to-end, top-to-bottom whilst preparing you for what comes next.
The retail landscape is always changing, and being ready for what comes next means having the right technology foundation to allow you to apply focus on the areas that need it.
Retailers who can continue to deliver exceptional service to customers, retain a clear brand identity, and make the right commercial decisions throughout any expected or unexpected change will be in the best position to survive and grow.
Our approach is to take a big-picture view of your business. We work closely with our retail clients to understand their vision. We bring our deep knowledge of retail technology, experience of unified commerce, and insight into far-reaching retail future trends to guide you on where we think you will need to focus to stay ahead and thrive.
We often talk about foundation technology – which means ensuring your retail technology ecosystem is designed to support your business regardless of what’s next. This means looking beyond the feature list and into the actual architecture of the technology – it needs to be built for retailers like you, is built with open flexible design, and will seamlessly connect your across your supply chain and digital and physical worlds. Achieve that, and you are prepared for what comes next.
What makes GOC Retail different is our unmatched understanding of unified commerce. We will give you clear and genuine advice about how to acheive your goals, and give you guidance on what technology trends are the key ones you need to be prepared for.
Unified Commerce across your retail ecosystem is best delivered from a foundation of some key elements:
Cloud-native technology with an “open architecture” – when your systems, such as your ERP, POS or eComm applications are designed with in a way that freely enables a constant flow of information to and from other systems, it will not only enable unified commerce, but also simplify your technology architecture.
Smart interconnectedness – a technology framework that intelligently facilitates communication in real-time between all elements of your retail. This will make onboarding of new functionality and services much faster, and easier to set up.
Micro-service mindset – this means moving away from thinking about monolithic do-it-all systems to a more flexible approach that is more about being able to focus on different technology services. It makes for much faster adoption of new functionality, and gives you the ability to react much faster when part of your ecosystem needs attention.
GOC Retail has worked with retailers for years helping them implement a range of retail solutions. Regardless of whether you are assessing your instore POS, your online channels, your warehouse and fulfilment, or getting products to market faster, we have experience from end-to-end, and know where to focus first. Technology solutions we are experienced with includes:
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